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KYC/AML Policy

  1. Please be aware that we have AML/KYC policy;
  2. Due to this policy, users’ transactions may be held for KYC procedures;
  3. That is why, before users start an exchange via our API, you should notify them about the possibility of holding their transactions for KYC procedures;
  4. You may want to use the following text: “Exchange services provided by Changelly. By clicking “Accept”, I acknowledge and understand that my transaction may trigger AML/KYC verification according to Changelly AML/KYC”;
  5. The text may appear in a form of a pop-up window, you are welcome to check the examples of a desktop version notification and a mobile version notification;
  6. If a transaction of your customer gets hold status, please ask the customer to contact our security team at [email protected] in order to pass the KYC procedure.