Under this policy, users' transactions may be placed on hold for KYC procedures;
Therefore, before users initiate an exchange via our API, it is your responsibility to inform them about the possibility of their transactions being held for KYC procedures;
You may use the following text: "Exchange services are provided by Changelly. By clicking 'Swap with Changelly', you accept Changelly's Terms of Use and AML/KYC Policy."
If a customer's transaction receives a hold status, please ask them to contact our security team at [email protected] for further instructions.